Outage in PDQ
Connect: Ctrl + Alt + Del is not working in Remote Desktop
Resolved MajorIncident Report
Summary AI Generated
**PDQ Connect Remote Desktop** experienced a major issue where the Ctrl + Alt + Del function was not working during remote desktop sessions, lasting approximately 1.9 hours. The root cause was identified as a Group Policy conflict — when "Secure Attention Sequence" is enabled, it must be set to "Ease of Access applications" for Connect to properly simulate the key combination. The issue was resolved by applying this Group Policy configuration change.
We are currently investigating this issue.
Components affected
PDQ Remote DesktopTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 08/28/2026 01:08AM
If "Secure Attention Sequence" is enabled in Group Policy, it must be set to "Ease of Access applications" in order for Connect to simulate "Ctrl + Alt + Del"
INVESTIGATING
7 days ago - at 08/27/2026 11:15PM
We are currently investigating this issue.
Latest PDQ outages
Connect - Delayed Vulnerability Updates - about 1 hour ago
Connect: Unable to install remote desktop agent - 8 days ago
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