Outage in Peach Payments

Shopify - Checkout redirect

Resolved Minor
March 10, 2023 - Started over 2 years ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently investigating changes made by Shopify which are causing HTTP 500 errors: The payment is completed on Shopify. On redirect back to the store, the customer will see the HTTP 500 errors. The transactions will show as processed on Peach dashboard. The transactions will still be updated on the Shopify store by webhooks.
Components affected
Peach Payments Shopify
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/10/2023 12:46PM

This incident has been resolved.

MONITORING over 2 years ago - at 03/10/2023 08:03AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 2 years ago - at 03/10/2023 07:31AM

We are currently investigating changes made by Shopify which are causing HTTP 500 errors:
The payment is completed on Shopify.
On redirect back to the store, the customer will see the HTTP 500 errors.
The transactions will show as processed on Peach dashboard.
The transactions will still be updated on the Shopify store by webhooks.

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