Outage in Peach Payments

PaySafe Deprecation - 30 June 2023

Resolved Minor
April 12, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We regret to inform you that PaySafe will be shut down soon. From 30 June 2023, you will no longer be able to create payment links using this platform. For more information, please click the below link: https://developer.peachpayments.com/docs/payment-links-translation-layer#paysafe-deprecation On June 29, 2023, PaySafe reaches end of life. From June 30, 2023, you can no longer create payment links using the PaySafe platform or API. The Peach Payments Dashboard together with the Payment Links product enables you to create and send links with enhanced functionality and an improved user experience. Payment Links has the following improvements over PaySafe: 50% better conversion rates than PaySafe. Supports multiple notification channels, including the ability to send payment links using WhatsApp. Access to all the payment methods that Checkout supports. Payment Links automatically gains support for new payment methods as they're added to Checkout. An expanding set of capabilities. Bulk payment links is already available on the Dashboard and API, enabling you to send up to 1000 payment links to your customers by uploading a CSV file. To learn how to use the new platform and ensure a smooth transition, see the Payment Links overview or contact Peach Payments support to assist you in making the switch. What is the Payment Links API translation layer The translation layer is a bridge between the older PaySafe API and the new Payment Links API. It enables merchants who are still using the PaySafe API to continue processing transactions using the original PaySafe request structure while allowing the redesigned Payment Links product to handle the requests. What does it do The translation layer receives request parameters from the PaySafe API and translates them into a format that the Payment Links API can process. The Payment Links API processes the request and returns a response, which the translation layer translates back into the PaySafe API format and sends back to the merchant. The translation layer also ensures that all webhooks sent back to the merchant are in the format expected by PaySafe. How can I start using the translation layer Start using the translation layer by changing the URL used for PaySafe requests from https://ppay.io to the https://links.peachpayments.com Payment Links endpoint. The Peach Payments public Postman collection contains PaySafe API example requests and a description of how a merchant can use the translation layer by replacing the API endpoints. If you have any questions, please reach out to our Support team via our support email address: support@peachpayments.com
Components affected
Peach Payments PaySafe
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/12/2023 12:24PM

We have listened and we have acted!
We are excited to notify you that we have redeveloped our PaySafe product into Payment Links, which is now available to all merchants.

With Payment Links available to all merchants, we will be deprecating PaySafe from June 30, 2023, meaning that you will no longer be able to create payment links using the PaySafe platform or API.

Payment Links has the following improvements over PaySafe:

- 50% better conversion rates than PaySafe.
- Supports multiple notification channels, including the ability to send payment links using WhatsApp.
- Access to all the payment methods that Checkout supports. Payment Links automatically gains support for new payment methods as they're added to Checkout.
- An expanding set of capabilities. Bulk payment links is already available on the Dashboard and API, enabling you to send up to 1000 payment links to your customers by uploading a CSV file.

Learn more about Payment Links on the documentation hub:
https://developer.peachpayments.com/docs/payment-links-overview

If you have any questions, please reach out to our Support team via our support email address:
support@peachpayments.com

MONITORING over 1 year ago - at 04/12/2023 11:38AM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 04/12/2023 11:38AM

We have listened and we have acted!
We are excited to notify you that we have redeveloped our PaySafe product into Payment Links, which is now available to all merchants.

With Payment Links available to all merchants, we will be deprecating PaySafe from June 30, 2023, meaning that you will no longer be able to create payment links using the PaySafe platform or API.

Payment Links has the following improvements over PaySafe:

- 50% better conversion rates than PaySafe.
- Supports multiple notification channels, including the ability to send payment links using WhatsApp.
- Access to all the payment methods that Checkout supports. Payment Links automatically gains support for new payment methods as they're added to Checkout.
- An expanding set of capabilities. Bulk payment links is already available on the Dashboard and API, enabling you to send up to 1000 payment links to your customers by uploading a CSV file.

Learn more about Payment Links on the documentation hub:
https://developer.peachpayments.com/docs/payment-links-overview

If you have any questions, please reach out to our Support team via our support email address:
support@peachpayments.com

IDENTIFIED over 1 year ago - at 04/12/2023 10:11AM

We regret to inform you that PaySafe will be shut down soon. From 30 June 2023, you will no longer be able to create payment links using this platform.

For more information, please click the below link:
https://developer.peachpayments.com/docs/payment-links-translation-layer#paysafe-deprecation

On June 29, 2023, PaySafe reaches end of life. From June 30, 2023, you can no longer create payment links using the PaySafe platform or API.

The Peach Payments Dashboard together with the Payment Links product enables you to create and send links with enhanced functionality and an improved user experience.

Payment Links has the following improvements over PaySafe:

50% better conversion rates than PaySafe.
Supports multiple notification channels, including the ability to send payment links using WhatsApp.
Access to all the payment methods that Checkout supports. Payment Links automatically gains support for new payment methods as they're added to Checkout.
An expanding set of capabilities. Bulk payment links is already available on the Dashboard and API, enabling you to send up to 1000 payment links to your customers by uploading a CSV file.
To learn how to use the new platform and ensure a smooth transition, see the Payment Links overview or contact Peach Payments support to assist you in making the switch.

What is the Payment Links API translation layer
The translation layer is a bridge between the older PaySafe API and the new Payment Links API. It enables merchants who are still using the PaySafe API to continue processing transactions using the original PaySafe request structure while allowing the redesigned Payment Links product to handle the requests.

What does it do
The translation layer receives request parameters from the PaySafe API and translates them into a format that the Payment Links API can process. The Payment Links API processes the request and returns a response, which the translation layer translates back into the PaySafe API format and sends back to the merchant. The translation layer also ensures that all webhooks sent back to the merchant are in the format expected by PaySafe.

How can I start using the translation layer
Start using the translation layer by changing the URL used for PaySafe requests from https://ppay.io to the https://links.peachpayments.com Payment Links endpoint. The Peach Payments public Postman collection contains PaySafe API example requests and a description of how a merchant can use the translation layer by replacing the API endpoints.

If you have any questions, please reach out to our Support team via our support email address:
support@peachpayments.com

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