Outage in Peach Payments

Intermittent downtime on nedbank acquiring

Resolved Minor
December 27, 2023 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are seeing failures on nedbank acquiring with the error code 900.100.100 (Unexpected communication error with connector/acquirer). We have escalated with the relevant teams and are investigating the issue. If you have any questions or concerns please contact support@peachpayments.com
Components affected
Peach Payments Nedbank card acquiring
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/27/2023 12:42PM

Processing has returned to normal.

An RCA of the incident will be created within 7 days.

Please reach out to support@peachpayments.com with any questions.

MONITORING almost 2 years ago - at 12/27/2023 12:17PM

The issue has been identified and a fix has been implemented.

We are seeing transactions going through successfully with the last failures being at 14:01. We will continue to monitor.

Please reach out to support@peachpayments.com with any questions or concerns.

INVESTIGATING almost 2 years ago - at 12/27/2023 09:48AM

We are seeing failures on nedbank acquiring with the error code 900.100.100 (Unexpected communication error with connector/acquirer).

We have escalated with the relevant teams and are investigating the issue.

If you have any questions or concerns please contact support@peachpayments.com

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