Outage in Pear Deck

Pear Deck Google Add-On Outage

Resolved Major
September 26, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

Some Pear Deck customers are experiencing a service disruption with the Pear Deck Google Add-On; some users are encountering a CAPTCHA confirmation page when attempting to access the Pear Deck add-on to edit slides. Customers can still access app.peardeck.com to launch existing Pear Deck presentations and review session history. The Pear Deck team is in contact with Google and believes that this Google service disruption is impacting other third party add-ons beyond Pear Deck.
Components affected
Pear Deck

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/26/2025 08:33PM

The incident affecting the Pear Deck Google Add-On has been resolved. If users are still experiencing a CAPTCHA screen when accessing the add-on, any of the following actions may resolve the issue:

* Close and re-open the Pear Deck Add-On
* Close and re-open the browser
* Clear the browser cache

We recommend attempting one of the above before trying to use the Pear Deck Add-On again.

MONITORING about 1 month ago - at 09/26/2025 07:31PM

The Pear Deck Google Add-On is now functional; the Pear Deck team is monitoring to ensure customer access continues. The Google add-on outage that impacted Pear Deck appears to have been resolved. If users are still experiencing a CAPTCHA screen when accessing the add-on, any of the following actions may resolve the issue:

* Close and re-open the Pear Deck Add-On
* Close and re-open the browser
* Clear the browser cache

We recommend attempting one of the above before trying to use the Pear Deck Add-On again.

INVESTIGATING about 1 month ago - at 09/26/2025 07:11PM

Some Pear Deck customers are experiencing a service disruption with the Pear Deck Google Add-On; some users are encountering a CAPTCHA confirmation page when attempting to access the Pear Deck add-on to edit slides. Customers can still access app.peardeck.com to launch existing Pear Deck presentations and review session history.

The Pear Deck team is in contact with Google and believes that this Google service disruption is impacting other third party add-ons beyond Pear Deck.

Latest Pear Deck outages

AWS Outage - 11 days ago
Pear Deck Learning Outage - about 1 month ago
Pear Assessment Outage - over 1 year ago

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