Outage in Pearson

Course Access Issue

Resolved Minor

July 31, 2024 - Started over 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

We are investigating an issue with sign-in. As a result, customers may see a 504 error message when attempting to access courses. We will update you in the next 60 minutes with more information.

Components affected

Pearson + Pearson Higher Education Courseware Pearson English Language Learning Pearson English Benchmark Young Learners (EBYL) Pearson + Pearson Learning Catalytics Pearson Mastering Pearson MyEnglishLab (MEL) Pearson English Connect (PEC) Pearson MathXL For School Pearson MyLab Pearson English Portal (PEP) Pearson English Portal App Pearson Interactive Labs Pearson Revel Pearson Practice English (PPE) App Pearson StatCrunch Pearson English Skills Certificate (PESC) Pearson Test of English (PTE) Pearson Test Hub Pearson Reader+ / eBook / eText Pearson Versant Pearson Benchmark Test Pearson International Certificate (PTE General) Pearson Level Test Pearson Readiness Test

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Latest Updates ( sorted recent to last )

INFORMATIONAL over 1 year ago - at 07/30/2024 10:40PM

We are investigating an issue with sign-in. As a result, customers may see a 504 error message when attempting to access courses. We will update you in the next 60 minutes with more information.

INFORMATIONAL over 1 year ago - at 07/30/2024 10:53PM

We are investigating an issue with sign-in. As a result, customers may see a 504 error message when attempting to access courses. We will update you in the next 60 minutes with more information.

INFORMATIONAL over 1 year ago - at 07/30/2024 11:33PM

Some customers may experience a 504 error message when signing in to courses. Technology teams are engaged and are working to restore services. We apologize for the inconvenience and appreciate your patience. We will update you as new information becomes available.

INFORMATIONAL over 1 year ago - at 07/31/2024 01:15AM

Some customers may experience a 504 error message when signing in to courses. This issue is caused by service health issues with our vendor, Amazon Web Services. Amazon has reported that they've identified the problem and are working on recovery but don't expect to be recovered for 2-3 hours. We appreciate your patience and will continue to provide updates as new information is available.

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