Outage in Pearson

Degraded Performance

Resolved Minor
January 27, 2025 - Started 10 months ago - Lasted 12 minutes
Official incident page

Incident Report

We are investigating an issue that is impacting course access. As a result, customers are experiencing various error messages when attempting to sign in to courseware. We are working to restore services and will update you in 60 minutes.
Components affected
Pearson + Pearson Higher Education Courseware Pearson + Pearson Learning Catalytics Pearson Mastering Pearson MathXL For School Pearson MyLab Pearson Interactive Labs Pearson Revel Pearson StatCrunch

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Latest Updates ( sorted recent to last )
INFORMATIONAL 10 months ago - at 01/27/2025 05:02PM

We are investigating an issue that is impacting course access. As a result, customers are experiencing various error messages when attempting to sign in to courseware. We are working to restore services and will update you in 60 minutes.

source IsDown Service outage affecting digital textbooks Reports started 1 minute before official outage was reported

Users report 502 and 504 errors during an outage, hindering access to digital textbook examples and office hours.

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