Outage in Pearson
Unavailable: Mastering
Resolved Minor
July 18, 2026 - Started about 1 month ago
- Lasted about 13 hours
Incident Report
Summary AI Generated
Pearson's Mastering platform experienced an access outage lasting approximately 13 hours, preventing some customers from accessing their Higher Education Courseware and Mastering courses. Technology teams worked to troubleshoot and resolve the underlying technical issue throughout the incident. Significant progress was made toward resolution, though some users continued to experience access issues even as the incident moved toward closure.
Some customers may not be able to access Mastering. We are working to restore services and will update you in 60 minutes.
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Latest Updates ( sorted recent to last )
about 1 month ago - at 07/18/2026 01:29PM
[In progress]
Teams have made significant progress toward resolving the issue, but some users may still be experiencing Mastering access issue. We apologize for the inconvenience and will update you when new information becomes available.
about 1 month ago - at 07/18/2026 09:39AM
We continue to troubleshoot a technical issue that may impact customers’ ability to access Mastering courses. We apologize for the inconvenience while we work to resolve the issue. We will update you when new information becomes available.
about 1 month ago - at 07/18/2026 07:04AM
We apologize for the technical issue impacting access to the Mastering courses. Technology teams are engaged and working to restore services. We appreciate your patience and will provide an update when new information becomes available.
about 1 month ago - at 07/18/2026 06:12AM
Some customers may not be able to access Mastering. We are working to restore services and will update you in 60 minutes.
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