Outage in Pencil Spaces

Several users are reporting "Connecting to server" errors

Resolved Major

November 06, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

Several users are reporting "Connecting to server" errors when trying to use Pencil Spaces. Some users have also reported difficulties creating, joining, or editing Spaces. Our engineers are hard at work trying to identify the issue and resolve it as quickly as possible. We'll keep you posted as our investigation progresses.

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/06/2024 08:14PM

This issue has now been resolved - Pencil Spaces should be operating as normal. We apologize again for the inconvenience.

If you continue running into errors, please do hard refresh (Cmd / Ctrl + Shift + R). If issues persist, please do not hesitate to contact support.

INVESTIGATING over 1 year ago - at 11/06/2024 07:14PM

Several users are reporting "Connecting to server" errors when trying to use Pencil Spaces. Some users have also reported difficulties creating, joining, or editing Spaces.

Our engineers are hard at work trying to identify the issue and resolve it as quickly as possible. We'll keep you posted as our investigation progresses.

Latest Pencil Spaces outages

Due to a major outage at Google, users are reporting that they are unable to login to Pencil Spaces - 9 months ago

Several users are reporting "Connecting to server" errors - about 1 year ago

Several users reporting issues when creating / interacting with Web Viewers - over 2 years ago

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