Outage in Pencil

Degraded Performance / Partial Outage

Resolved Major

November 18, 2025 - Started 3 months ago - Lasted about 17 hours
Official incident page

Incident Report

We are currently investigating an issue impacting our services. Preliminary reports indicate the cause is a third-party service disruption (Cloudflare) affecting connectivity and performance across our platform. Customers may experience slow loading times or intermittent connection errors. We are actively monitoring the situation and awaiting updates from Cloudflare.

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/19/2025 04:46AM

This incident has been resolved.

MONITORING 3 months ago - at 11/18/2025 03:12PM

Cloudflare has deployed a fix to production. We are currently monitoring the update on our platform to ensure full stability.

IDENTIFIED 3 months ago - at 11/18/2025 11:53AM

We are currently investigating an issue impacting our services. Preliminary reports indicate the cause is a third-party service disruption (Cloudflare) affecting connectivity and performance across our platform. Customers may experience slow loading times or intermittent connection errors.

We are actively monitoring the situation and awaiting updates from Cloudflare.

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Incident Update - 6 months ago

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