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Outage in Pencil

Degraded Performance

Resolved Minor
November 07, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

Our systems experienced degraded performance when the Redis instance reached its memory limit, which caused temporary issues with user login. The issue has since been resolved, and Redis memory limits have been adjusted to prevent recurrence.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/07/2025 02:47PM

Our systems experienced degraded performance when the Redis instance reached its memory limit, which caused temporary issues with user login. The issue has since been resolved, and Redis memory limits have been adjusted to prevent recurrence.

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