Outage in People Data Labs

Elevated response times

Resolved Minor
February 06, 2025 - Started 3 months ago - Lasted about 8 hours
Official incident page

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Outage Details

Customers are experiencing higher than normal response times from our API endpoints. Our teams are prioritizing this issue and will provide regular updates as we work toward a resolution. Next Update: Within 2 hours For urgent inquiries, please contact your account team.
Components affected
People Data Labs Person Enrichment API People Data Labs Person Bulk Enrichment API People Data Labs Person Search API People Data Labs Company Enrichment API People Data Labs Company Search API People Data Labs Identify API
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/06/2025 11:46PM

This incident has been resolved.

MONITORING 3 months ago - at 02/06/2025 09:18PM

We have identified the issue and put mitigation in place. We will continue to monitor before resolving,

Customers should see normal response times from our API endpoints at this time.

Next Update: within 2 hours

INVESTIGATING 3 months ago - at 02/06/2025 07:24PM

The team's investigation is continuing, and overall average response time should be improving for most customers.

Some customers may continue to experience higher than normal response times from our API endpoints.

Next Update: within 2 hours

INVESTIGATING 3 months ago - at 02/06/2025 06:19PM

Our team is still investigating the ongoing issue, but have made significant improvements to the average response time

Customers may continue to experience higher than normal response times from our API endpoints.

Next Update: within 1 hour

INVESTIGATING 3 months ago - at 02/06/2025 04:19PM

Customers are experiencing higher than normal response times from our API endpoints.

Our teams are prioritizing this issue and will provide regular updates as we work toward a resolution.

Next Update: Within 2 hours

For urgent inquiries, please contact your account team.

Latest People Data Labs outages

API Timeouts - 14 days ago
Increased errors from Company Enrich API - about 1 month ago
API Outage - 2 months ago
Service Notification - Company Insights Data Gap in v29.0 - 3 months ago
Increased errors in some API endpoints - 5 months ago

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