Outage in PerimeterX

PerimeterX external support chat system Is down

Resolved Major
June 02, 2023 - Started almost 2 years ago - Lasted about 16 hours
Official incident page

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Outage Details

The PerimeterX external support chat system (Slack) is currently experiencing performance issues. support@perimeterx.com email ticketing system is unaffected, and may still be used for support communications.
Components affected
PerimeterX Customer Support Ticketing system
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 06/02/2023 07:18PM

At this time any issues our partners may have experienced related to access or logging into your dedicated Slack channel or space should be resolved. However, if you are still experiencing issues related to access or Slack channel login, please reach out to your customer success point of contact via email, or submit an escalation directly to SocSupport@humansecurity.com. Additionally, by phone at +1-650-620-7800 (press 2 for support). We sincerely appreciate your patience and support.

MONITORING almost 2 years ago - at 06/02/2023 07:05PM

At this time any issues our partners may have experienced related to access or logging into your dedicated Slack channel or space should be resolved. However, if you are still experiencing issues related to access or Slack channel login, please reach out to your customer success point of contact via email, or submit an escalation directly to SocSupport@humansecurity.com. Additionally, by phone at +1-650-620-7800 (press 2 for support). We sincerely appreciate your patience and support.

INVESTIGATING almost 2 years ago - at 06/02/2023 03:49AM

The PerimeterX external support chat system (Slack) is currently experiencing performance issues. support@perimeterx.com email ticketing system is unaffected, and may still be used for support communications.

Latest PerimeterX outages

Networking Issues impacting detection - 9 months ago
Possible issue impacting system performance - 10 months ago
We are actively investigating gap in data - about 1 year ago
Networking Issues - about 1 year ago
Data Processing Delays - Reporting Tools Affected - about 1 year ago

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