Outage in PerimeterX

Possible issue impacting system performance

Resolved Minor
May 16, 2024 - Started 7 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We're aware of an issue that might be affecting our system and are working on a resolution
Components affected
PerimeterX JS Sensor PerimeterX Investigation portal PerimeterX Realtime Dashboards PerimeterX Alerting Service PerimeterX Documentation Website PerimeterX Data and Logs Export PerimeterX Cloud Detector PerimeterX Cloud Detector PerimeterX Cloud Detector PerimeterX Portal Login PerimeterX Public Website PerimeterX Customer Support Ticketing system
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/17/2024 02:09AM

This incident has been resolved.

MONITORING 7 months ago - at 05/17/2024 01:28AM

Detected issues are back to normal and we are continuously monitoring a minor cloud networking issue.

MONITORING 7 months ago - at 05/17/2024 01:03AM

Detected issues are back to normal and we are continuously monitoring a minor cloud networking issue.

IDENTIFIED 7 months ago - at 05/17/2024 12:35AM

Due to a cloud issue, we've experienced a small data loss between approximately 23:00 and 00:00 UTC. In addition we had a minor impact on detection in that window. Both issues are back to normal and we are continuously monitoring the cloud issue.

IDENTIFIED 7 months ago - at 05/17/2024 12:08AM

We have identified the issue and we are actively working towards recovering the system.

INVESTIGATING 7 months ago - at 05/16/2024 11:44PM

We have identified the issue and we are actively working towards recovering the system.

INVESTIGATING 7 months ago - at 05/16/2024 11:41PM

We're aware of an issue that might be affecting our system and are working on a resolution

Latest PerimeterX outages

Networking Issues impacting detection - 6 months ago
We are actively investigating gap in data - 10 months ago
Networking Issues - 11 months ago
Data Processing Delays - Reporting Tools Affected - 12 months ago
We're aware of a problem with admin console affecting a subset of customers - about 1 year ago

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