Outage in PerimeterX

Possible issue impacting system performance

Resolved Minor
May 16, 2024 - Started 15 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We're aware of an issue that might be affecting our system and are working on a resolution
Components affected
PerimeterX JS Sensor PerimeterX Investigation portal PerimeterX Realtime Dashboards PerimeterX Alerting Service PerimeterX Documentation Website PerimeterX Data and Logs Export PerimeterX Cloud Detector PerimeterX Cloud Detector PerimeterX Cloud Detector PerimeterX Portal Login PerimeterX Public Website PerimeterX Customer Support Ticketing system
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 05/17/2024 02:09AM

This incident has been resolved.

MONITORING 15 days ago - at 05/17/2024 01:28AM

Detected issues are back to normal and we are continuously monitoring a minor cloud networking issue.

MONITORING 15 days ago - at 05/17/2024 01:03AM

Detected issues are back to normal and we are continuously monitoring a minor cloud networking issue.

IDENTIFIED 15 days ago - at 05/17/2024 12:35AM

Due to a cloud issue, we've experienced a small data loss between approximately 23:00 and 00:00 UTC. In addition we had a minor impact on detection in that window. Both issues are back to normal and we are continuously monitoring the cloud issue.

IDENTIFIED 15 days ago - at 05/17/2024 12:08AM

We have identified the issue and we are actively working towards recovering the system.

INVESTIGATING 15 days ago - at 05/16/2024 11:44PM

We have identified the issue and we are actively working towards recovering the system.

INVESTIGATING 15 days ago - at 05/16/2024 11:41PM

We're aware of an issue that might be affecting our system and are working on a resolution

Latest PerimeterX outages

We are actively investigating gap in data - 3 months ago
Networking Issues - 4 months ago
Data Processing Delays - Reporting Tools Affected - 5 months ago
We're aware of a problem with admin console affecting a subset of customers - 8 months ago
We're aware of a problem with admin console affecting a subset of customers - 10 months ago

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