Outage in PerimeterX

Possible issue impacting system performance

Resolved Minor

May 16, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We're aware of an issue that might be affecting our system and are working on a resolution

Components affected

PerimeterX Data and Logs Export PerimeterX Cloud Detector PerimeterX Cloud Detector PerimeterX Cloud Detector PerimeterX Portal Login PerimeterX Public Website PerimeterX JS Sensor PerimeterX Investigation portal PerimeterX Alerting Service PerimeterX Documentation Website PerimeterX Realtime Dashboards PerimeterX Customer Support Ticketing system

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 05/17/2024 02:09AM

This incident has been resolved.

MONITORING over 1 year ago - at 05/17/2024 01:28AM

Detected issues are back to normal and we are continuously monitoring a minor cloud networking issue.

MONITORING over 1 year ago - at 05/17/2024 01:03AM

Detected issues are back to normal and we are continuously monitoring a minor cloud networking issue.

IDENTIFIED over 1 year ago - at 05/17/2024 12:35AM

Due to a cloud issue, we've experienced a small data loss between approximately 23:00 and 00:00 UTC. In addition we had a minor impact on detection in that window. Both issues are back to normal and we are continuously monitoring the cloud issue.

IDENTIFIED over 1 year ago - at 05/17/2024 12:08AM

We have identified the issue and we are actively working towards recovering the system.

INVESTIGATING over 1 year ago - at 05/16/2024 11:44PM

We have identified the issue and we are actively working towards recovering the system.

INVESTIGATING over 1 year ago - at 05/16/2024 11:41PM

We're aware of an issue that might be affecting our system and are working on a resolution

Latest PerimeterX outages

Partial degradation of detection engine - 8 months ago

Possible degradation of the cloud detector - 11 months ago

Networking Issues impacting detection - over 1 year ago

We are actively investigating gap in data - almost 2 years ago

Networking Issues - about 2 years ago

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