Outage in PerimeterX

Networking Issues

Resolved Major

February 09, 2024 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing network issues in several regions, which are being investigated.

Components affected

PerimeterX Cloud Detector PerimeterX Cloud Detector PerimeterX Realtime Dashboards

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Latest Updates ( sorted recent to last )

RESOLVED about 2 years ago - at 02/09/2024 05:44AM

The issues have been resolved, and the system is now fully operational

MONITORING about 2 years ago - at 02/09/2024 04:55AM

We have implemented a fix to restore the system and are currently monitoring its performance. The system should be fully operational within a few minutes.

IDENTIFIED about 2 years ago - at 02/09/2024 04:44AM

We have identified and traced the network issue to our Cloud Vendor's load balancer. We are actively working towards recovering the system. In the meantime, customers should expect an elevated number of 5xx errors, which will cause the detection engine to operate in a fail-open mode

INVESTIGATING about 2 years ago - at 02/09/2024 04:25AM

We are experiencing network issues in several regions, which are being investigated.

Latest PerimeterX outages

Partial degradation of detection engine - 8 months ago

Possible degradation of the cloud detector - 11 months ago

Networking Issues impacting detection - over 1 year ago

Possible issue impacting system performance - over 1 year ago

We are actively investigating gap in data - almost 2 years ago

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