Outage in Perplexity
Perplexity Website and API incident
Resolved Minor
May 07, 2026 - Started 9 days ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
Perplexity experienced instability affecting a small percentage of users on both their website and API services for 1.6 hours. The root cause was identified as an issue with the underlying AWS infrastructure. The incident was resolved by working with the AWS team to mitigate the infrastructure problem and restore full service.
A small percentage of our users may experience instability while using Perplexity Website and products. We're investigating the incident.
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Latest Updates ( sorted recent to last )
INVESTIGATING
9 days ago - at 05/08/2026 12:20AM
A small percentage of our users may experience instability while using Perplexity Website and products. We're investigating the incident.
IDENTIFIED
9 days ago - at 05/08/2026 12:30AM
We’ve identified the root cause in the underlying AWS infrastructure. We’re actively working with the AWS team to mitigate the issue and fully restore the service.
RESOLVED
9 days ago - at 05/08/2026 01:59AM
This incident has been resolved.
IDENTIFIED
9 days ago - at 05/08/2026 02:10AM
We are continuing to work on a fix for this incident.
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