Perplexity experienced instability affecting a small percentage of users on both their website and API services for 1.6 hours. The root cause was identified as an issue with the underlying AWS infrastructure. The incident was resolved by working with the AWS team to mitigate the infrastructure problem and restore full service.
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A small percentage of our users may experience instability while using Perplexity Website and products. We're investigating the incident.
We’ve identified the root cause in the underlying AWS infrastructure. We’re actively working with the AWS team to mitigate the issue and fully restore the service.
This incident has been resolved.
We are continuing to work on a fix for this incident.
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