Outage in Persona

Elevated Response Times

Resolved Minor
April 24, 2025 - Started 16 days ago - Lasted about 5 hours

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Outage Details

We're currently investigating elevated response times. We'll post an update soon.
Latest Updates ( sorted recent to last )
MONITORING 15 days ago - at 04/24/2025 05:39PM

We've observed additional instances of slightly elevated response times around 17:30 UTC and have re-opened this incident. We are continuing to monitor on our side.

RESOLVED 15 days ago - at 04/24/2025 04:43PM

Between 15:21 and 16:34, we saw elevated response times across our systems. We have now fully recovered and have observed latencies return to normal levels.

MONITORING 15 days ago - at 04/24/2025 04:38PM

Between 15:21 and 16:34, we saw elevated response times across our systems. We have now recovered and are observing latencies return to normal levels. We are continuing to monitor and will provide another update shortly.

IDENTIFIED 15 days ago - at 04/24/2025 04:17PM

We're currently investigating elevated response times in our US region beginning around 15:21 UTC. We have identified the cause and are working on a fix

INVESTIGATING 16 days ago - at 04/24/2025 04:06PM

We're currently investigating elevated response times. We'll post an update soon.

Latest Persona outages

Dashboard Export Functionality Timeout - about 7 hours ago
Increased Latency for Workflows Processing - 6 days ago
Increased latency - 9 days ago
Issues with inquiries - 24 days ago
Business Verifications increasing latency in workflows - about 1 month ago

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