Check if Persona is down, recent outages, user-reported issues, and outages map.
Persona is having a minor outage
Starting 15:22 UTC we saw increased cancellations for TIN verifications across the Persona platform for a portion of US customers. We're actively investigating the issue.
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This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Persona status data.
IsDown has tracked 135 incidents since started monitoring Persona status in September 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
Date | Status | Incident | Duration |
---|---|---|---|
Oct 06, 2025
05:51 PM EDT
|
Minor | Increased Latency and Errors | 22 minutes |
Sep 26, 2025
04:23 AM EDT
|
Minor | Degraded Performance in APAC | about 1 hour |
Sep 12, 2025
12:01 PM EDT
|
Minor | Persona Transactions temporarily unavailable | about 4 hours |
Sep 11, 2025
08:11 PM EDT
|
Minor | Investigating increased latency across the platform | about 1 hour |
Sep 03, 2025
06:35 PM EDT
|
Minor | Increased workflow run errors in all regions | about 3 hours |
Aug 29, 2025
10:38 AM EDT
|
Minor | Increased latency | 18 minutes |
Aug 25, 2025
10:33 AM EDT
|
Minor | Increased Latency | 30 minutes |
Aug 21, 2025
03:33 PM EDT
|
Minor | Elevated response latencies for some US-based customers | 23 minutes |
Aug 13, 2025
03:43 PM EDT
|
Minor | Increased Latency | 37 minutes |
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Persona not working for identity verification
Taking photo of passport but never being able to upload.
Attempting to verify identity times out
This app stopped working for me on Sunday 1/5. It still isn’t functioning. I have sent 3 messages to support. I deleted and reinstalled the app in case there was an update that didn’t process. Everything was working fine until all of a sudden it’s been five days. I’m worrying. This app will never...
There seems to be a bug. I am trying to edit a video and it just closes
Trying to use Persona through LinkedIn and it says something unexpected happened every time I try.
Persona is not working on the spark app for iOS.
Keeps returning a 400 error after uploading license and facial scan while trying to schedule home tours.
ID verification not working on etsy and chat is not loading on persona website
Facial recognition not working on dasher app
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Identity verification platform providing iOS, Android, and Web SDKs, API access, customizable workflows, and a dashboard for real-time reporting and management.
Monitoring Persona since September 2021
Tracking 7 Persona services and regions
30 incidents in 2025
Number of Incidents
5 issues
Last incident
0 days ago
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Persona is down. You can check Persona status and incident details on the top of the page. IsDown continuously monitors Persona official status page every few minutes. In the last 24 hours, there were 2 outages reported.
Persona seems to be having problems. You can check Persona status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
Yes, there is an ongoing outage. You can check the details on the top of the page.
Yes, Persona might be slow has there's an ongoing outage. You can check the details on the top of the page.
IsDown monitors the Persona official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Persona last outage was on October 07, 2025 with the title "Elevated latency and canceled TIN verifications"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Persona and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Persona is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Persona's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Persona with maximum flexibility
IsDown monitors Persona for major outages. A major outage is when Persona experiences a critical issue that severely affects one or more services/regions. When Persona marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Persona status page for minor outages. A minor outage is when Persona experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Persona status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
IsDown monitors Persona and all their 7 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Persona and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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