Check if Persona is down, official outages, user-reported issues, and outages map.
Persona is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 137 incidents since started monitoring Persona status in September 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Persona outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration |
|---|---|---|
|
Oct 24, 2025
04:32 PM PDT
|
Minor
We are investigating increased latencies on webhook responses for US-based organizations.
|
about 2 hours |
|
Oct 24, 2025
11:36 AM PDT
|
Minor
We're currently investigating elevated response times across the US and EU regions. We'll post an...
|
about 5 hours |
|
Oct 07, 2025
09:15 AM PDT
|
Minor
Starting 15:22 UTC we saw increased cancellations for TIN verifications across the Persona platfo...
|
about 2 hours |
|
Oct 06, 2025
02:51 PM PDT
|
Minor
Between 18:04 and 18:10 UTC, we saw elevated response times and errors for portion of the Persona...
|
22 minutes |
|
Sep 26, 2025
01:23 AM PDT
|
Minor
Since 7:50 UTC on September 26th we've seen elevated errors for users due to an ongoing incident ...
|
about 1 hour |
|
Sep 12, 2025
09:01 AM PDT
|
Minor
We're observing limited availability on the Persona Dashboard. More details to follow shortly.
|
about 4 hours |
|
Sep 11, 2025
05:11 PM PDT
|
Minor
We are seeing increased latency across the platform. Updates to follow shortly.
|
about 1 hour |
|
Sep 03, 2025
03:35 PM PDT
|
Minor
Starting Sept. 2nd 20:00 UTC, we've started experiencing elevated workflow run errors. Our team i...
|
about 3 hours |
|
Aug 29, 2025
07:38 AM PDT
|
Minor
We're currently investigating elevated response times that started at 11:11UTC impacting customer...
|
18 minutes |
|
Aug 25, 2025
07:33 AM PDT
|
Minor
Starting 14:00 UTC we saw elevated response times across the Persona platform for a portion of US...
|
30 minutes |
See what users are saying about Persona issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
Emily - Persona not working for identity verification.
Audrey - Taking photo of passport but never being able to upload..
Joe - Attempting to verify identity times out.
Sara - This app stopped working for me on Sunday 1/5. It still isn’t functioning. I have sent 3 messages to support. I deleted and reinstalled the app in case there was an update that didn’t process. Everything was working fine until all of a sudden it’s been five days. I’m worrying. This app will never....
Vicki - There seems to be a bug. I am trying to edit a video and it just closes.
Morgan - Trying to use Persona through LinkedIn and it says something unexpected happened every time I try..
Jason - Persona is not working on the spark app for iOS. .
Kristin - Keeps returning a 400 error after uploading license and facial scan while trying to schedule home tours. .
Cheryl - ID verification not working on etsy and chat is not loading on persona website .
Jacob - Facial recognition not working on dasher app.
| Component | Status | Details |
|---|---|---|
| Android SDK status | OK | View details |
| API status | OK | View details |
| Dashboard status | OK | View details |
| iOS SDK status | OK | View details |
| Reports status | OK | View details |
| Web SDK status | OK | View details |
| Workflows status | OK | View details |
Users are monitoring tens of services with IsDown. Here are some that are monitored together with Persona. With IsDown you can get a bird's eye view of all your dependencies and how they are performing.
Identity verification platform providing iOS, Android, and Web SDKs, API access, customizable workflows, and a dashboard for real-time reporting and management.
Monitoring Persona since September 2021
Tracking 7 Persona services and regions
32 incidents in 2025
IsDown is a status page aggregator that monitors if Persona and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Persona, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.
Every few minutes we go to the status page of Persona (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of Persona's 7 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.
Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Persona and other services.
IsDown checks Persona official status page for major/minor outages or downtimes. A major outage is when Persona experiences a critical issue that severely affects one or more services/regions. A minor incident is when Persona experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Persona outage, we send you an alert and update your dashboard and status page.
Persona and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
IsDown collects all information from the outages published in Persona status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
IsDown monitors Persona and all their 7 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Persona but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.
Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.
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Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Persona and other services.
Start Monitoring for Free
IsDown integrates with 20+ tools. Connect the status of Persona and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.
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Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Persona down?'
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While Downdetector relies on user-submitted reports to detect Persona outages, IsDown monitors Persona's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:
| Features |
|
Downdetector |
|---|---|---|
| Official Persona status page monitoring with real-time incident details. | ||
| Monitor 4,522+ services including Persona in a single dashboard. | ||
| Instant Persona outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring of Persona official status and user-reported issues. | ||
| Maintenance feed for Persona | ||
| Granular alerts filtering by Persona components and regions. |
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Persona isn't down. You can check Persona status and incident details on the top of the page. IsDown continuously monitors Persona official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Persona is currently operational. You can check Persona status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Persona being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Persona official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Persona last outage was on October 24, 2025 with the title "Increased latency on webhooks"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Persona and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Persona is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Persona's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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