Persona Status. Is Persona Down?

Check if Persona is down, recent outages, user-reported issues, and outages map.

Is Persona down right now? What's the current status?

Persona is having a minor outage

Elevated latency and canceled TIN verifications

started 11 minutes ago

Starting 15:22 UTC we saw increased cancellations for TIN verifications across the Persona platform for a portion of US customers. We're actively investigating the issue.

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Persona service health. Issues reported in the last 24 hours

Working Normally
Possible Incident
Confirmed Outage

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Persona status data.

Recent Persona Outages and Downtime History

IsDown has tracked 135 incidents since started monitoring Persona status in September 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.

Date Status Incident Duration
Oct 06, 2025
05:51 PM EDT
Minor Increased Latency and Errors 22 minutes
Sep 26, 2025
04:23 AM EDT
Minor Degraded Performance in APAC about 1 hour
Sep 12, 2025
12:01 PM EDT
Minor Persona Transactions temporarily unavailable about 4 hours
Sep 11, 2025
08:11 PM EDT
Minor Investigating increased latency across the platform about 1 hour
Sep 03, 2025
06:35 PM EDT
Minor Increased workflow run errors in all regions about 3 hours
Aug 29, 2025
10:38 AM EDT
Minor Increased latency 18 minutes
Aug 25, 2025
10:33 AM EDT
Minor Increased Latency 30 minutes
Aug 21, 2025
03:33 PM EDT
Minor Elevated response latencies for some US-based customers 23 minutes
Aug 13, 2025
03:43 PM EDT
Minor Increased Latency 37 minutes
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Persona problems reported by users

  • Persona not working for identity verification

  • Taking photo of passport but never being able to upload.

  • Attempting to verify identity times out

  • Reports

    This app stopped working for me on Sunday 1/5. It still isn’t functioning. I have sent 3 messages to support. I deleted and reinstalled the app in case there was an update that didn’t process. Everything was working fine until all of a sudden it’s been five days. I’m worrying. This app will never...

  • There seems to be a bug. I am trying to edit a video and it just closes

  • Trying to use Persona through LinkedIn and it says something unexpected happened every time I try.

  • Persona is not working on the spark app for iOS.

  • Keeps returning a 400 error after uploading license and facial scan while trying to schedule home tours.

  • ID verification not working on etsy and chat is not loading on persona website

  • Facial recognition not working on dasher app

Persona status page - All services & components

Component Status
Web SDK OK
iOS SDK OK
Android SDK OK
API OK
Dashboard OK
Workflows OK
Reports OK
IsDown.app - Chrome Extension

Quickly access the status of Persona and 4522+ services

Identity verification platform providing iOS, Android, and Web SDKs, API access, customizable workflows, and a dashboard for real-time reporting and management.

Monitoring Persona since September 2021

Tracking 7 Persona services and regions

30 incidents in 2025

Persona outages in the last 28 days

September 2025
Sun
Mon
Tue
Wed
Thu
Fri
Sat
7
8
9
10
Sep 10, 2025
No Outages
11
Sep 11, 2025
1 outage
12
Sep 12, 2025
1 outage
13
Sep 13, 2025
No Outages
14
Sep 14, 2025
No Outages
15
Sep 15, 2025
No Outages
16
Sep 16, 2025
No Outages
17
Sep 17, 2025
No Outages
18
Sep 18, 2025
No Outages
19
Sep 19, 2025
No Outages
20
Sep 20, 2025
No Outages
21
Sep 21, 2025
No Outages
22
Sep 22, 2025
No Outages
23
Sep 23, 2025
No Outages
24
Sep 24, 2025
No Outages
25
Sep 25, 2025
No Outages
26
Sep 26, 2025
1 outage
27
Sep 27, 2025
No Outages
28
Sep 28, 2025
No Outages
29
Sep 29, 2025
No Outages
30
Sep 30, 2025
No Outages
1
Oct 01, 2025
No Outages
2
Oct 02, 2025
No Outages
3
Oct 03, 2025
No Outages
4
Oct 04, 2025
No Outages
5
Oct 05, 2025
No Outages
6
Oct 06, 2025
1 outage
7
Oct 07, 2025
1 outage
8
9
10
11

Number of Incidents

5 issues

Last incident

0 days ago

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Frequently Asked Questions

Is Persona down today?

Persona is down. You can check Persona status and incident details on the top of the page. IsDown continuously monitors Persona official status page every few minutes. In the last 24 hours, there were 2 outages reported.

What is the current Persona status?

Persona seems to be having problems. You can check Persona status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Persona outage now?

Yes, there is an ongoing outage. You can check the details on the top of the page.

Is Persona down today or just slow?

Yes, Persona might be slow has there's an ongoing outage. You can check the details on the top of the page.

How are Persona outages detected?

IsDown monitors the Persona official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Persona having an outage right now?

Persona last outage was on October 07, 2025 with the title "Elevated latency and canceled TIN verifications"

Persona down for everyone or just me?

How to check if Persona is down?

Why use IsDown to monitor Persona instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Persona and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Persona?

IsDown and DownDetector help users determine if Persona is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Persona's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Want to be informed about Persona status changes?

IsDown offers an easy way to monitor Persona with maximum flexibility

Major Outages Notifications

IsDown monitors Persona for major outages. A major outage is when Persona experiences a critical issue that severely affects one or more services/regions. When Persona marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Persona status page for minor outages. A minor outage is when Persona experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Persona status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Component Filtering

IsDown monitors Persona and all their 7 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Detection

Persona and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

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