Check if DataGrail is down, official outages, user-reported issues, and outages map.
DataGrail is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
IsDown has tracked 18 incidents since started monitoring DataGrail status in April 2024. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official DataGrail outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration |
|---|---|---|
|
Aug 26, 2025
09:58 AM PDT
|
Major
Some customers have reported Direct Contact Processors are unable to submit request results. We b...
|
about 4 hours |
|
Nov 12, 2024
11:49 AM PST
|
Major
We are currently investigating an issue where customers utilizing Okta SSO for access to DataGrai...
|
about 1 hour |
|
Aug 12, 2024
10:28 AM PDT
|
Major
Users are experiencing an error when attempting to submit a Privacy Request. The issue has been i...
|
about 1 hour |
|
Apr 06, 2023
04:37 PM PDT
|
Major
We have identified an issue with logging into DataGrail via Microsoft SSO only.
We are actively ...
|
Ongoing |
|
Oct 11, 2022
02:29 PM PDT
|
Minor
We have identified an issue with Direct Contact Integrations that have reached their 14-day expir...
|
Ongoing |
|
Oct 03, 2022
01:02 PM PDT
|
Minor
We have identified an issue with Direct Contact integrations that were newly connected on or afte...
|
Ongoing |
|
Aug 31, 2022
03:41 PM PDT
|
Minor
We have identified an issue with Hybrid integrations not sending Direct Contact emails to Process...
|
Ongoing |
|
Feb 11, 2022
12:22 PM PST
|
Minor
DataGrail Account Invites resulting in 500 errors for Customers that utilize GoogleSSO or Microso...
We have identified an issue with DataGrail Account Invites leading to 500 errors for Customers th...
|
Ongoing |
|
Feb 10, 2022
08:18 AM PST
|
Major
We have identified an issue with data subject requesters hitting an error when attempting to veri...
|
Ongoing |
|
Dec 15, 2021
08:01 AM PST
|
Major
Users may experience intermittent issues connecting and logging into the DataGrail platform. Data...
|
Ongoing |
See what users are saying about DataGrail issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
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| Component | Status | Details |
|---|---|---|
| Intake Forms status | OK | View details |
| Live Data Map status | OK | View details |
| Request Manager status | OK | View details |
Users are monitoring tens of services with IsDown. Here are some that are monitored together with DataGrail. With IsDown you can get a bird's eye view of all your dependencies and how they are performing.
DataGrail is a privacy management platform that offers tools for automating data subject requests, mapping data flows, and managing consent via intake forms.
Monitoring DataGrail since April 2024
Tracking 3 DataGrail services and regions
1 incident in 2025
IsDown is a status page aggregator that monitors if DataGrail and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when DataGrail, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.
Every few minutes we go to the status page of DataGrail (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of DataGrail's 3 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.
Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from DataGrail and other services.
IsDown checks DataGrail official status page for major/minor outages or downtimes. A major outage is when DataGrail experiences a critical issue that severely affects one or more services/regions. A minor incident is when DataGrail experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a DataGrail outage, we send you an alert and update your dashboard and status page.
DataGrail and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
IsDown collects all information from the outages published in DataGrail status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
DataGrail publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors DataGrail and all their 3 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor DataGrail but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.
Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.
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Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from DataGrail and other services.
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IsDown integrates with 20+ tools. Connect the status of DataGrail and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.
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Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is DataGrail down?'
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While Downdetector relies on user-submitted reports to detect DataGrail outages, IsDown monitors DataGrail's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:
| Features |
|
Downdetector |
|---|---|---|
| Official DataGrail status page monitoring with real-time incident details. | ||
| Monitor 4,522+ services including DataGrail in a single dashboard. | ||
| Instant DataGrail outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring of DataGrail official status and user-reported issues. | ||
| Maintenance feed for DataGrail | ||
| Granular alerts filtering by DataGrail components and regions. |
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DataGrail isn't down. You can check DataGrail status and incident details on the top of the page. IsDown continuously monitors DataGrail official status page every few minutes. In the last 24 hours, there were 0 outages reported.
DataGrail is currently operational. You can check DataGrail status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of DataGrail being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the DataGrail official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
DataGrail last outage was on August 26, 2025 with the title "Direct Contact Form Submission Error"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor DataGrail and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if DataGrail is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about DataGrail's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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