Outage in DataGrail

Privacy Request Intake Forms Experiencing Slow Load Times

Resolved Minor
January 08, 2026 - Started 5 days ago - Lasted about 3 hours
Official incident page

Incident Report

We’re currently investigating an issue causing Privacy Request Intake Forms to load more slowly than expected. Forms are still loading and functional, but users may experience increased load times. We’ll share updates as we learn more.
Components affected
DataGrail Intake Forms

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 01/08/2026 11:22PM

This incident has been resolved. All Privacy Request intake forms are loading at normal speed.

INVESTIGATING 5 days ago - at 01/08/2026 08:20PM

We’re currently investigating an issue causing Privacy Request Intake Forms to load more slowly than expected. Forms are still loading and functional, but users may experience increased load times. We’ll share updates as we learn more.

Latest DataGrail outages

Direct Contact Form Submission Error - 5 months ago
Access to DataGrail via Okta SSO Impacted - about 1 year ago
Intake Form Submission Errors - over 1 year ago
Trouble logging into DataGrail via Microsoft SSO - almost 3 years ago
Direct Contact Integrations Closing Requests without Completion after 14 Day Due Date - over 3 years ago

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