Outage in DataGrail
Platform-wide service disruption
Resolved MajorIncident Report
Summary AI Generated
DataGrail experienced a major platform-wide outage lasting approximately 49 minutes on August 22, 2026, affecting Request Manager, Live Data Map, and Intake Forms. Users were unable to access the application or submit and process privacy requests during this period. The incident was identified and resolved within the same timeframe, restoring full service to the platform.
We’re investigating a widespread issue affecting the DataGrail platform. Users may experience errors or be unable to access the application, submit or process privacy requests, or use other product features. Our team is actively engaged and working to restore service as quickly as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 08/22/2026 10:31PM
This incident has been resolved.
IDENTIFIED
2 days ago - at 08/22/2026 09:42PM
We’re investigating a widespread issue affecting the DataGrail platform. Users may experience errors or be unable to access the application, submit or process privacy requests, or use other product features. Our team is actively engaged and working to restore service as quickly as possible.
Latest DataGrail outages
Privacy Request Intake Forms Experiencing Slow Load Times - 8 months ago
Direct Contact Form Submission Error - 12 months ago
Access to DataGrail via Okta SSO Impacted - almost 2 years ago
Intake Form Submission Errors - about 2 years ago
Trouble logging into DataGrail via Microsoft SSO - over 3 years ago
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