Outage in DataGrail
Direct Contact Form Submission Error
Resolved MajorIncident Report
Some customers have reported Direct Contact Processors are unable to submit request results. We believe this to be an isolated issue and are urgently investigating.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 08/26/2025 08:39PM
This issue has been resolved!
MONITORING
2 months ago - at 08/26/2025 07:56PM
A fix has been implemented and we are monitoring results.
IDENTIFIED
2 months ago - at 08/26/2025 06:16PM
The issue has been identified and we are working on a resolution.
INVESTIGATING
2 months ago - at 08/26/2025 04:58PM
Some customers have reported Direct Contact Processors are unable to submit request results. We believe this to be an isolated issue and are urgently investigating.
Latest DataGrail outages
Access to DataGrail via Okta SSO Impacted - 12 months ago
Intake Form Submission Errors - about 1 year ago
Trouble logging into DataGrail via Microsoft SSO - over 2 years ago
Direct Contact Integrations Closing Requests without Completion after 14 Day Due Date - about 3 years ago
Direct Contact Integrations Not Initiating Email Workflow - about 3 years ago
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