Outage in DataGrail
Direct Contact Integrations Not Initiating Email Workflow
Resolved MinorOfficial incident page
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Outage Details
Latest Updates ( sorted recent to last )
This issue has now been resolved with very minimal customer impact. We are working with those impacted and have rectified the issue.
Please reach out to support@datagrail.io with any questions!
We are continuing to work on a fix for this issue.
We have identified an issue with Direct Contact integrations that were newly connected on or after 09/28, not initiating the email workflow of sending requests for completion by designated Email Processors.
We are actively investigating and will post updates as we learn more.
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