Outage in Persona

Widespread platform outage due to Google Cloud issues

Resolved Major
June 12, 2025 - Started 4 months ago - Lasted about 4 hours

Incident Report

We are experiencing a widespread outage across our platform in all regions due to a severe ongoing issue with Google Cloud.

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Latest Updates ( sorted recent to last )
MONITORING 4 months ago - at 06/12/2025 10:13PM

We have now fully recovered from the Google Cloud outage. All systems are operational. Thank you for your patience.

MONITORING 4 months ago - at 06/12/2025 09:07PM

We have recovered in all regions and are closely monitoring systems as traffic resumes. We will continue to work with Google Cloud to root cause the issues.

https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

MONITORING 4 months ago - at 06/12/2025 08:49PM


We have recovered in all regions and are closely monitoring systems as traffic resumes. We will continue to work with Google Cloud to root cause the issues.

https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

MONITORING 4 months ago - at 06/12/2025 08:34PM

We have recovered in all regions and are closely monitoring systems as traffic resumes. We will continue to work with Google Cloud to root cause the issues.

https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

IDENTIFIED 4 months ago - at 06/12/2025 08:20PM

Google Cloud is beginning to recover. Traffic in our EU region has recovered. Our US region is starting to recover.

https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

IDENTIFIED 4 months ago - at 06/12/2025 08:16PM

Google Cloud is beginning to recover. Traffic in our EU region has recovered. Our US region is starting to recover.

https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

IDENTIFIED 4 months ago - at 06/12/2025 08:12PM

Google Cloud is beginning to recover. Traffic in our EU region has recovered. Our US region remains down.

https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

IDENTIFIED 4 months ago - at 06/12/2025 07:56PM

Google Cloud is beginning to recover. Traffic in our EU region has recovered. Our US region remains down.

https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

IDENTIFIED 4 months ago - at 06/12/2025 07:42PM

We are continuing to investigate this issue with Google Cloud.

https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

IDENTIFIED 4 months ago - at 06/12/2025 07:36PM

We are continuing to investigate this issue with Google Cloud.

https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

IDENTIFIED 4 months ago - at 06/12/2025 07:20PM

We are continuing to investigate this issue with Google Cloud.

https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

IDENTIFIED 4 months ago - at 06/12/2025 07:14PM

We are continuing to investigate this issue with Google Cloud.

https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

IDENTIFIED 4 months ago - at 06/12/2025 07:09PM

We are continuing to investigate this issue with Google Cloud.

https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

IDENTIFIED 4 months ago - at 06/12/2025 07:02PM

We are continuing to investigate this issue with Google Cloud.

https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

IDENTIFIED 4 months ago - at 06/12/2025 06:59PM

Google Cloud is working on this issue.

IDENTIFIED 4 months ago - at 06/12/2025 06:46PM

We are continuing to investigate this issue with Google Cloud.

IDENTIFIED 4 months ago - at 06/12/2025 06:40PM

We are continuing to investigate this issue with Google Cloud.

IDENTIFIED 4 months ago - at 06/12/2025 06:34PM

We are continuing to investigate this issue with Google Cloud.

IDENTIFIED 4 months ago - at 06/12/2025 06:29PM

Google Cloud is working on this issue.

INVESTIGATING 4 months ago - at 06/12/2025 06:08PM

We are experiencing a widespread outage across our platform in all regions due to a severe ongoing issue with Google Cloud.

Latest Persona outages

Elevated latency and canceled TIN verifications - 12 days ago
Increased Latency and Errors - 13 days ago
Degraded Performance in APAC - 23 days ago
Persona Transactions temporarily unavailable - about 1 month ago
Investigating increased latency across the platform - about 1 month ago

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