Outage in PetDesk
Phones Transcripts Issue
Resolved MinorIncident Report
Summary AI Generated
PetDesk experienced a minor issue where phone call transcripts were missing for some clinics during the morning hours, caused by a backup in the processing queue. Transcripts resumed processing normally once the queue cleared, and the issue was monitored throughout the day. All missed call recordings were fully reprocessed by the afternoon, resolving the incident after approximately 8 hours.
Currently receiving limited reports of missing transcripts. Transcripts appear to be available now, but we are investigating why they may be missing for some clinics during a time period earlier this morning. Will post updates here as they become available.
Latest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 06/26/2026 12:53AM
All missed call recordings have been reprocessed.
MONITORING
26 days ago - at 06/25/2026 06:31PM
We're now monitoring this issue. Transcripts have been processing normally for some time after a backup in our processing queue. Any missed transcripts will be re-processed this afternoon.
INVESTIGATING
26 days ago - at 06/25/2026 04:56PM
Currently receiving limited reports of missing transcripts. Transcripts appear to be available now, but we are investigating why they may be missing for some clinics during a time period earlier this morning. Will post updates here as they become available.
Latest PetDesk outages
Increased Errors - 11 days ago
PetDesk Phones Caller ID and Recording - about 1 month ago
PetDesk Dashboard - about 1 month ago
Dashboard Performance and Availability - about 2 months ago
PetDesk Scribe Post Processing Issue - 3 months ago
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