Is PetDesk Down? Check the current PetDesk status

PetDesk is operational

Updated

PetDesk not working for you?

Monitoring PetDesk since January 2023. Learn more

Monitoring 16 PetDesk services and regions

0 incidents in 2025

Current PetDesk official ongoing incidents

No incidents reported in PetDesk's status page

IsDown pulls data from PetDesk's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.

PetDesk issues reported by users in the last 24 hours

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Latest user comments about PetDesk problems

  • vca

    2 months ago

    will not completely load in, continuously times out, can't find a single client in database by name or phone number

  • M

    Maria

    6 months ago

    Incredibly slow, crashing frequently. Inaccessible at times.

  • N

    Nicole

    9 months ago

    503 error, would be nice to know when PD will be back up

  • J

    Jake

    9 months ago

    Update - 503 Service Temporarily Unavailable when trying to log into dashboard, has been down for at least 6 hours

  • M

    Mimy

    9 months ago

    Getting the "503 Service Temporarily Unavailable" when trying to log into the provider login since before 8am PST

  • B

    Brandy

    9 months ago

    When we try to log in it is give us this error 503 Service Temporarily Unavailable. We use petdesk for our texting services.

  • J

    Jasmine

    9 months ago

    Not able to log in all morning- now getting an error 503 message. Contacted support via email and calling to no avail. No notice about maintenance or any contact from PetDesk. Very frustrating when we are open and trying to convert clients to using it as a main form of contacting us and now we ...

  • M

    Michelle

    9 months ago

    Cannot login to practice dashboard. Very inconvenient for business hours!

  • S

    Shirley

    9 months ago

    Can not open pet desk on desk top entire system is down. Very inconvenient for a business!! App is also down and says there is scheduled maintenance

  • E

    Elaine

    9 months ago

    Says it is down for maintenance

  • T

    Tom

    9 months ago

    Unable to login or reset password

  • L

    Lindsey

    9 months ago

    Cannot login to practice dashboard

  • S

    Sarah

    9 months ago

    Logging in- East Hampton veterinary group

  • K

    Kristi

    9 months ago

    cannot log in to practice dashboard

  • J

    Jake

    9 months ago

    Cannot log into practice dashboard

  • B

    Brianna

    9 months ago

    pet desk is not working. we cannot log in.

  • T

    Terry

    10 months ago

    I went to open Pet Desk and got an error message that my password (or session) had expired and that I needed to log in again. I tried and was told my password didn't meet the password criteria. So, I tried changing my password by going through the Forgot your password? process. When I entered my ...

PetDesk outage history

IsDown has tracked 58 incidents since started monitoring PetDesk status in January 2023.

  • Dec 02 2024
    Slowed System Performance

    3 months ago · lasted 1 day

    We are currently experiencing system slowness, and our team is actively working to identify and resolve the issue as quickly as possible. Thank you for your patience and understanding. More details

  • May 16 2024
    Sync Delays

    10 months ago · lasted 3 days

    We are experiencing delays in nightly sync operations for some locations. More details

  • Mar 21 2024
    Delayed Syncs

    12 months ago · lasted about 8 hours

    We have identified an issue that impacted overnight syncs of PIMS data. A number of locations' syncs have been delayed and are being processed. More details

  • Jan 2023 ...
    IsDown started monitoring PetDesk status

    We've tracked and collected 58 incidents since started monitoring PetDesk status

PetDesk outages in the last 30 days

Number of Incidents

0 issues

Last incident

105 days ago

Having problems with PetDesk? What can you do?

  1. First, stay calm.

    • We know it's stressful when PetDesk is down, but running around is not going to fix it.
    • Remember that it's normal for services to go down sometimes. It can be for a number of reasons, from maintenance to unexpected issues.

  2. Make a quick evaluation of the impact

    • Try to evaluate the impact of the outage on your business. Is it impacting a majority of your users or just a few?
    • Did PetDesk already acknowledge the issue? And published a status update? (You can find it in the top of the page or in PetDesk status page)
    • If not, understand if other users are also experiencing issues. You can also check this information on the top of the page.

  3. Communicate with your team and users quickly

    • If PetDesk is having problems and impacting your business, it's important to keep your team and users informed.
    • Share this page with your team, so you can start incident response procedures. No need for everyone to go around searching for information. Create a post or a specific channel in your internal communication tools (Slack, Teams, Google Chat, etc.) so you can aggregate all the information in one place.
    • If you have a status page, create a status update to inform your users about the issue. This way they know what's going on and you can avoid a flow of support requests overburding your team.

  4. Understand the root cause

    • After the first communication, let's move on to the next step. Do a more thorough investigation to understand the root cause of the issue and impact.
    • Reach out to the service provider to understand if they are aware of the issue and if they are already working on it. You can reach them in their support channels, or their social media channels if they have any.

  5. Is there any mitigation for the issue?

    • Understand if there are workarounds or mitigations for the issue. Can you use a different provider? Is the switch easy to do? Talk with your team to understand the best course of action.
    • Need to wait on the service provider to fix the issue? Understand if there is a timeline for the fix. Adapt your communication with your team and users to the situation. It's very important to keep everyone informed.

  6. Service has recovered?

    • Continue to monitor the situation. A lot of times, the service can see a brief recovery and declare the issue as resolved, but it can come back. Keep monitor for some time to make sure it's really resolved.

  7. Post-incident analysis

    • Once the issue is resolved, it's important to do a post-incident analysis. Understand what went wrong and if it's possible or needed to do something to prevent it from happening again.
    • Sometimes if it's a critical dependency, you might need to have a backup plan in place to avoid a similar issue.

  8. Prepare for the next incident, because it will happen again

    • Start monitoring your dependencies. Sign up to IsDown and aggregate all your dependencies status in one place.
    • Nowadays, it's very common to have a lot of dependencies, and keeping an eye on them is not an easy task. IsDown can help you with that, by monitoring them for you and alerting you if they are having issues, and create status pages to communicate with your team and users.

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Frequently Asked Questions

Is PetDesk down today?

PetDesk isn't down. You can check PetDesk status and incident details on the top of the page. IsDown continuously monitors PetDesk official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current PetDesk status?

PetDesk is currently operational. You can check PetDesk status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a PetDesk outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is PetDesk slow today?

Currently there's no report of PetDesk being slow. Check on the top of the page if there are any reported problems by other users.

How are PetDesk outages detected?

IsDown monitors the PetDesk official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last PetDesk outage?

PetDesk last outage was on December 02, 2024 with the title "Slowed System Performance"

PetDesk not working for you? How do I know if PetDesk is down?

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.