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Outage Details
On May 15th, 5/15, Covetrus performed a release and applied sweeping updates across clinics, impacting numerous records.
The rollout duration caused PetDesk to flag these syncs as potential issues due to large-scale data changes. The safeguard was intentionally put in place, but it was triggered incorrectly in this case.
Our team worked through restarting and ensuring all delayed syncs were completed successfully, but some delays occurred between 5/15 and 5/19.
Components affected
PetDesk All PIMSLatest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 05/22/2025 08:39PM
This incident has been resolved.
MONITORING
17 days ago - at 05/21/2025 05:48PM
Covetrus Syncs are now fully recovered and operating normally. We expect tonight's sync run to resume normal operations and will monitor this activity.
IDENTIFIED
19 days ago - at 05/19/2025 03:51PM
On May 15th, 5/15, Covetrus performed a release and applied sweeping updates across clinics, impacting numerous records.
The rollout duration caused PetDesk to flag these syncs as potential issues due to large-scale data changes. The safeguard was intentionally put in place, but it was triggered incorrectly in this case.
Our team worked through restarting and ensuring all delayed syncs were completed successfully, but some delays occurred between 5/15 and 5/19.
Latest PetDesk outages
PetDesk Communications Dashboard load issues - about 2 months ago
Slowed System Performance - 6 months ago
Sync Delays - about 1 year ago
Delayed Syncs - about 1 year ago
Failed Syncs - over 1 year ago
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