Outage in PetDesk

Cloudflare Related Service Incident

Resolved Major
November 18, 2025 - Started 10 days ago - Lasted about 5 hours
Official incident page

Incident Report

Cloudflare, an upstream provider, is currently experiencing an incident with their global network which is affecting some PetDesk systems. At the moment this includes petvisor.com, app.getkontak.com (Kontak/Phones Reporting), and retriever.getkontak.com (our standalone Kontak/Phones system). We are monitoring the incident and will post further updates here when we have them.
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 11/18/2025 06:36PM

Cloudflare has indicated that their issue has been resolved. PetDesk Phones functionality has been fully restored.

MONITORING 10 days ago - at 11/18/2025 03:05PM

Cloudflare is recovering and app.getkontak.com, retriever.getkontak.com, and the Phones integration in PetDesk Dashboard are recovering as well. We will continue to monitor and resolve this incident fully once Cloudflare indicates resolution on their side.

MONITORING 10 days ago - at 11/18/2025 01:30PM

Cloudflare, an upstream provider, is currently experiencing an incident with their global network which is affecting some PetDesk systems. At the moment this includes petvisor.com, app.getkontak.com (Kontak/Phones Reporting), and retriever.getkontak.com (our standalone Kontak/Phones system).

We are monitoring the incident and will post further updates here when we have them.

Latest PetDesk outages

SMS Delivery Delay - about 1 month ago
PetDesk Communications Dashboard load issues - 2 months ago
Missed overnight syncs for some practices - Covetrus Connect experienced loader job failures - 4 months ago
Delayed data sync for multiple providers syncing through Covetrus - 6 months ago
PetDesk Communications Dashboard load issues - 7 months ago

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