Outage in PetDesk
SMS Delivery Delay
Resolved MinorIncident Report
We are currently experiencing intermittent 10DLC SMS delivery issues through our provider, Twilio, due to the ongoing AWS US-East-1 regional outage. We will provide an update as soon as we have more information.
Components affected
PetDesk SMS NotificationsLatest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 10/21/2025 01:21AM
Upstream service providers have marked today's issue as resolved.
MONITORING
7 days ago - at 10/20/2025 09:08PM
We're seeing reduced delays in SMS delivery and progress towards resolution, but will continue to monitor until our upstream service dependencies have reported a resolution.
MONITORING
7 days ago - at 10/20/2025 07:17PM
Currently monitoring the situation with our upstream providers and will provide additional information as it becomes available to us.
INVESTIGATING
7 days ago - at 10/20/2025 07:15PM
We are currently experiencing intermittent 10DLC SMS delivery issues through our provider, Twilio, due to the ongoing AWS US-East-1 regional outage. We will provide an update as soon as we have more information.
Latest PetDesk outages
PetDesk Communications Dashboard load issues - about 1 month ago
Missed overnight syncs for some practices - Covetrus Connect experienced loader job failures - 3 months ago
PetDesk Communications Dashboard load issues - 6 months ago
Slowed System Performance - 11 months ago
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