Outage in PetDesk

PetDesk Communications Dashboard load issues

Resolved Major
September 19, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

We have been notified of a problem that has hindered certain users from accessing the PetDesk Communications Dashboard. Our team promptly initiated an investigation and is diligently working to restore access for all clients. Further details will be provided soon.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/19/2025 05:31PM

Thank you for your patience. We have confirmed that services are fully recovered, performance has been restored, and applications are operating normally. We expect smooth performance moving forward.

This will be our final update on this incident.

MONITORING about 1 month ago - at 09/19/2025 05:01PM

The issue appears resolved and services have been restored. Users may experience occasional slowness as systems fully recover. We continue to monitor closely and will post an update once we have confirmed that performance is fully back to normal.

MONITORING about 1 month ago - at 09/19/2025 04:41PM

We’ve implemented a fix and are seeing services come back online. Our team will continue to closely monitor the restoration process and share regular updates until we’ve confirmed the issue is fully resolved.

IDENTIFIED about 1 month ago - at 09/19/2025 04:24PM

We have identified the cause and are implementing a fix to restore services. We will continue to provide updates as we work to resolve this issue.

INVESTIGATING about 1 month ago - at 09/19/2025 04:13PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 09/19/2025 03:57PM

We have been notified of a problem that has hindered certain users from accessing the PetDesk Communications Dashboard. Our team promptly initiated an investigation and is diligently working to restore access for all clients. Further details will be provided soon.

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook