Outage in PetDesk

PetDesk Communications Dashboard load issues

Resolved Major
September 19, 2025 - Started 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We have been notified of a problem that has hindered certain users from accessing the PetDesk Communications Dashboard. Our team promptly initiated an investigation and is diligently working to restore access for all clients. Further details will be provided soon.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 09/19/2025 05:31PM

Thank you for your patience. We have confirmed that services are fully recovered, performance has been restored, and applications are operating normally. We expect smooth performance moving forward.

This will be our final update on this incident.

MONITORING 2 months ago - at 09/19/2025 05:01PM

The issue appears resolved and services have been restored. Users may experience occasional slowness as systems fully recover. We continue to monitor closely and will post an update once we have confirmed that performance is fully back to normal.

MONITORING 2 months ago - at 09/19/2025 04:41PM

We’ve implemented a fix and are seeing services come back online. Our team will continue to closely monitor the restoration process and share regular updates until we’ve confirmed the issue is fully resolved.

IDENTIFIED 2 months ago - at 09/19/2025 04:24PM

We have identified the cause and are implementing a fix to restore services. We will continue to provide updates as we work to resolve this issue.

INVESTIGATING 2 months ago - at 09/19/2025 04:13PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 09/19/2025 03:57PM

We have been notified of a problem that has hindered certain users from accessing the PetDesk Communications Dashboard. Our team promptly initiated an investigation and is diligently working to restore access for all clients. Further details will be provided soon.

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