Outage in PEXA
Service Issue - NAB Payment File Response
Resolved MajorIncident Report
We’re aware of a payment file response issue currently impacting National Australia Bank (NAB) and their transactions.
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We’re actively working with NAB to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
Please note this is not a PEXA issue
We appreciate your patience and will provide you with an update within the hour.
Components affected
PEXA Financial Settlement ServicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
29 days ago - at 03/30/2026 08:52AM
National Australia Bank (NAB) has resolved the payment file response issue.
Please note, this was not an issue on PEXA's side.
Impacted workspaces that had commenced settling will now proceed as scheduled.
We’re sorry for the inconvenience this has caused you and your customers.
IDENTIFIED
30 days ago - at 03/30/2026 08:05AM
The issue with NAB is still ongoing. NAB are working to resolve the issue.
If your workspace is affected and has commenced settling it will likely remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual until the issue is fixed.
We thank you for your patience and we’re sorry for the inconvenience this has caused you and your customers.
Please note this is not a PEXA issue.
We’ll provide you with an update within the hour.
INVESTIGATING
30 days ago - at 03/30/2026 07:54AM
We’re aware of a payment file response issue currently impacting National Australia Bank (NAB) and their transactions.
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We’re actively working with NAB to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
Please note this is not a PEXA issue
We appreciate your patience and will provide you with an update within the hour.
Latest PEXA outages
Service Issue - VIC - about 15 hours ago
Service Issue - Payment File Response - 19 days ago
Service Issue - QLD - 21 days ago
Service Issue - WA - 29 days ago
Service Issue - SA - about 1 month ago
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