Outage in Pexip
SIP Guest Join calls to Microsoft Teams meetings with 13-digit Meeting IDs may fail to connect
Resolved Minor
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Outage Details
We are currently investigating an issue affecting SIP Guest Join calls to Microsoft Teams meetings. Users may be unable to connect to meetings when the Meeting ID is 13 digits long.
Components affected
Pexip Cloud Video Interop for Microsoft TeamsLatest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 04/11/2025 01:12PM
This incident has been resolved.
MONITORING
about 1 month ago - at 04/11/2025 09:39AM
The Cloud OTJ fix has been implemented, and we are currently monitoring the results.
For customers using the Ad Hoc Join for Teams macro on Cisco endpoints, we recommend updating the meetingId regex in the msteams_macro_settings.js configuration file to support 13-digit Meeting IDs.
If you have any questions or need support related to this update, please reach out to your Pexip authorized support representative.
IDENTIFIED
about 1 month ago - at 04/11/2025 07:39AM
A fix has been implemented for the SIP Guest Join call connectivity issue.
Our team is now working on a related problem where Microsoft Teams meetings with 13-digit Meeting IDs may not be correctly recognized by Cloud OTJ. A fix for this is currently being implemented.
INVESTIGATING
about 1 month ago - at 04/11/2025 07:02AM
We are currently investigating an issue affecting SIP Guest Join calls to Microsoft Teams meetings. Users may be unable to connect to meetings when the Meeting ID is 13 digits long.
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