Outage in Pexip

Intermittent Microsoft Teams CVI and MTR Call Failures in the US Washington PoP

Resolved Minor
September 10, 2025 - Started about 1 month ago - Lasted about 20 hours
Official incident page

Incident Report

Since 11:50 AM UTC we have observed intermittent Microsoft Teams Cloud Video Interop (CVI) and Microsoft Teams Rooms (MTR) call failures caused by an issue in a third-party cloud provider’s infrastructure. As a mitigation, we are rerouting CVI and MTR calls to alternate locations and are closely monitoring the status of the provider’s incident.
Components affected
Pexip Cloud Video Interop for Microsoft Teams
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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/11/2025 08:54AM

This incident has been resolved. Monitoring confirms no further issues since 2025-09-10 16:45 UTC, and all systems are functioning as expected.

MONITORING about 1 month ago - at 09/10/2025 04:51PM

The network team has applied a fix for the QSF (US West) packet loss issue, and we are currently monitoring the results.

IDENTIFIED about 1 month ago - at 09/10/2025 04:25PM

We have identified a packet loss issue affecting calls routed through the QSF (US West) PoP and are working on remediation.

MONITORING about 1 month ago - at 09/10/2025 01:28PM

Our checks indicate the issue is resolved and call functionality has returned to normal. We will continue monitoring to further verify.

IDENTIFIED about 1 month ago - at 09/10/2025 12:37PM

Since 11:50 AM UTC we have observed intermittent Microsoft Teams Cloud Video Interop (CVI) and Microsoft Teams Rooms (MTR) call failures caused by an issue in a third-party cloud provider’s infrastructure. As a mitigation, we are rerouting CVI and MTR calls to alternate locations and are closely monitoring the status of the provider’s incident.

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