Outage in Pexip
Intermittent Microsoft Teams CVI and MTR Call Failures in the US Washington PoP
Resolved MinorIncident Report
Since 11:50 AM UTC we have observed intermittent Microsoft Teams Cloud Video Interop (CVI) and Microsoft Teams Rooms (MTR) call failures caused by an issue in a third-party cloud provider’s infrastructure. As a mitigation, we are rerouting CVI and MTR calls to alternate locations and are closely monitoring the status of the provider’s incident.
Components affected
Pexip Cloud Video Interop for Microsoft TeamsNeed to monitor Pexip outages?
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 09/11/2025 08:54AM
This incident has been resolved. Monitoring confirms no further issues since 2025-09-10 16:45 UTC, and all systems are functioning as expected.
MONITORING
4 months ago - at 09/10/2025 04:51PM
The network team has applied a fix for the QSF (US West) packet loss issue, and we are currently monitoring the results.
IDENTIFIED
4 months ago - at 09/10/2025 04:25PM
We have identified a packet loss issue affecting calls routed through the QSF (US West) PoP and are working on remediation.
MONITORING
4 months ago - at 09/10/2025 01:28PM
Our checks indicate the issue is resolved and call functionality has returned to normal. We will continue monitoring to further verify.
IDENTIFIED
4 months ago - at 09/10/2025 12:37PM
Since 11:50 AM UTC we have observed intermittent Microsoft Teams Cloud Video Interop (CVI) and Microsoft Teams Rooms (MTR) call failures caused by an issue in a third-party cloud provider’s infrastructure. As a mitigation, we are rerouting CVI and MTR calls to alternate locations and are closely monitoring the status of the provider’s incident.
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