Outage in Pexip
Degraded Quality in Calls from Webex Registered Devices in South Asia
Resolved MinorIncident Report
Summary AI Generated
Pexip experienced a packet loss issue affecting calls from Cisco Webex-registered endpoints in India, causing degraded call quality in the direction from Webex devices to Pexip. The issue impacted Google Hangouts Meet Interoperability Service and Cloud Video Interop for Microsoft Teams for 40.4 hours. The problem was resolved after the packet loss along the public internet path stopped occurring and call quality stabilized.
We are investigating a packet loss issue occurring between Cisco Webex and Pexip that is affecting calls from Webex-registered endpoints located in India. Participants connecting from their Webex devices may experience degraded call quality in the direction from the device to Pexip.
Components affected
Pexip Cloud Video Interop for Microsoft Teams Pexip Google Hangouts Meet Interoperability ServiceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 04/16/2026 07:43AM
This incident has been resolved.
MONITORING
21 days ago - at 04/15/2026 09:05AM
The previously observed packet loss affecting calls between Webex-registered endpoints in India and Pexip is no longer occurring and has remained stable for a period of time.
Based on available data, the issue appears to have been related to factors along the public internet path. We continue to monitor the situation to ensure call quality remains stable.
INVESTIGATING
22 days ago - at 04/14/2026 03:18PM
We are investigating a packet loss issue occurring between Cisco Webex and Pexip that is affecting calls from Webex-registered endpoints located in India. Participants connecting from their Webex devices may experience degraded call quality in the direction from the device to Pexip.
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