Outage in Pexip

Pexip Documentation Website Outage

Resolved Major

April 20, 2026 - Started 2 days ago - Lasted about 12 hours
Official incident page

Incident Report

Summary AI Generated

Pexip's documentation websites (help.pexip.com and docs.pexip.com) experienced a complete outage for 12.2 hours due to a service provider issue. The outage affected the Partner Help Center and prevented users from accessing documentation resources. Service was restored and monitored before the incident was fully resolved.

Pexip documentation web pages are currently unavailable due to an outage with a service provider. This outage affects both help.pexip.com and docs.pexip.com web sites. The provider is currently investigating the cause of this outage and working a fix.

Components affected

Pexip Partner Help Center

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 04/20/2026 12:38PM

This incident has been resolved.

MONITORING 2 days ago - at 04/20/2026 08:09AM

Service has been restored for both help.pexip.com and docs.pexip.com documentation pages.

We will continue to monitor service availability.

INVESTIGATING 2 days ago - at 04/20/2026 12:29AM

Pexip documentation web pages are currently unavailable due to an outage with a service provider.

This outage affects both help.pexip.com and docs.pexip.com web sites.

The provider is currently investigating the cause of this outage and working a fix.

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