Outage in Pexip
Pexip Documentation Pages - Slow or Unresponsive
Resolved MinorIncident Report
Summary AI Generated
Pexip's documentation pages (help.pexip.com and docs.pexip.com) experienced intermittent outages lasting approximately 108 hours, leaving pages slow to load or completely unresponsive for some users. The Partner Help Center was affected, with docs.pexip.com remaining unavailable longer than help.pexip.com, which recovered earlier during the incident. Both sites were fully restored and the incident resolved on August 24, 2026.
Pexip is currently experiencing intermittent outages for both the Service (help.pexip.com) and Infinity (docs.pexip.com) documentation pages.
Pages are either slow to load or unresponsive for some users.
Components affected
Pexip Partner Help CenterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 08/24/2026 02:57PM
This incident has been resolved.
MONITORING
25 days ago - at 08/21/2026 09:39AM
The issue has been resolved, and the documentation pages are now accessible again.
IDENTIFIED
25 days ago - at 08/21/2026 07:35AM
Our service provider is continuing to work on resolving this issue. The Service Help page (help.pexip.com) has recovered and is now accessible. The Infinity Documentation page (docs.pexip.com) remains unavailable, and we are actively monitoring for a resolution.
INVESTIGATING
27 days ago - at 08/20/2026 02:43AM
Pexip is currently experiencing intermittent outages for both the Service (help.pexip.com) and Infinity (docs.pexip.com) documentation pages.
Pages are either slow to load or unresponsive for some users.
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