Outage in Pexip
Call Failures via Singapore PoP - Registered Endpoints and Zoom Guest Join
Resolved MajorIncident Report
Summary AI Generated
Pexip's Singapore Point of Presence (PoP) experienced an outage lasting approximately 26 hours, causing call failures for registered VTC endpoints and some Zoom Guest Join calls routed through that location. The issue was identified and mitigated after roughly 46 minutes, with monitoring continuing until full resolution. The incident has since been resolved.
We are currently investigating an outage at the Singapore PoP affecting registered VTC endpoints.
The call failure issue has also been reported for some Zoom Guest Join calls routing via this location.
More information will be provided in due course.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 11/05/2026 08:22AM
This incident has been resolved.
MONITORING
1 day ago - at 11/04/2026 06:56AM
The issue has been identified and the outage mitigated.
We will continue to monitor the performance of this location.
INVESTIGATING
1 day ago - at 11/04/2026 06:10AM
We are currently investigating an outage at the Singapore PoP affecting registered VTC endpoints.
The call failure issue has also been reported for some Zoom Guest Join calls routing via this location.
More information will be provided in due course.
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