Outage in Pexip
Cisco Endpoints may fail to receive presentation after latest Cisco software update
Resolved MinorIncident Report
Summary AI Generated
Cisco endpoints registered to Pexip and running RoomOS 26.9 or 26.10 failed to receive incoming presentations during Teams CVI and Google Meet Gateway calls, while sending presentations continued to work. The root cause was identified as a change in how Cisco handles the presentation channel in the new RoomOS versions, prompting Pexip to roll back affected systems to 26.8 as a workaround. A fix was deployed during off-hours to minimize disruption and the incident was fully resolved within 20 hours.
Cisco endpoints that are:
Registered to the Pexip service AND have been updated to 26.9 or 26.10
May fail to receive Presentation from the far end in calls via Teams CVI or Google Meet Gateway services.
Sending presentation is reported to work, and also unblocks the incoming presentation.
We recommend you do not update Cisco systems to 26.9 or 26.10 while we investigate.
Please roll any affected systems back to 26.8 while we establish the cause.
Components affected
Pexip Cloud Video Interop for Microsoft Teams Pexip Google Hangouts Meet Interoperability ServiceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 09/16/2026 08:18AM
This incident has been resolved.
MONITORING
20 days ago - at 09/16/2026 05:44AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
21 days ago - at 09/15/2026 03:34PM
We have identified the issue with the new RoomOS version and have started rolling out a fix. Minor disruption is possible during the rollout, and a small number of calls may be affected. For that reason, the rollout will be carried out outside of business hours in each region.
IDENTIFIED
21 days ago - at 09/15/2026 01:05PM
We have identified a change related to how Cisco keeps the presentation channel alive, and are planning an update to adapt to the changes.
INVESTIGATING
21 days ago - at 09/15/2026 12:19PM
Cisco endpoints that are:
Registered to the Pexip service AND have been updated to 26.9 or 26.10
May fail to receive Presentation from the far end in calls via Teams CVI or Google Meet Gateway services.
Sending presentation is reported to work, and also unblocks the incoming presentation.
We recommend you do not update Cisco systems to 26.9 or 26.10 while we investigate.
Please roll any affected systems back to 26.8 while we establish the cause.
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