Outage in Pexip
Unexpected disconnections for SIP calls over TCP
Resolved MinorIncident Report
Summary AI Generated
Pexip experienced a 1.8-hour incident where SIP calls over TCP (port 5060) were dropping unexpectedly after connecting, typically disconnecting within one to two minutes. The issue affected the VMR service, Cloud Video Interop for Microsoft Teams, and Google Hangouts Meet Interoperability Service. A fix was implemented and the incident was resolved.
We have identified an issue that can cause SIP calls over TCP (port 5060) to drop unexpectedly. Affected calls connect normally but typically disconnect after a minute or two.
Components affected
Pexip VMR service Pexip Cloud Video Interop for Microsoft Teams Pexip Google Hangouts Meet Interoperability ServiceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/29/2026 06:20PM
This incident has been resolved.
MONITORING
4 days ago - at 10/29/2026 04:48PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
4 days ago - at 10/29/2026 04:35PM
We have identified an issue that can cause SIP calls over TCP (port 5060) to drop unexpectedly. Affected calls connect normally but typically disconnect after a minute or two.
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