Outage in Philips HSDP
unable to launch Philips Remote Services (PRS) Portal Applications, create new shadow accounts, or fetch shadow account details
Resolved MinorIncident Report
ISSUE: PRS Application Launch and Shadow account view/creation was not working
CAUSE: Certificate used for secure LDAP communication was expired.
FIX: Renewed LDAP certificates on AD servers
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Latest Updates ( sorted recent to last )
RESOLVED
about 4 years ago - at 12/23/2021 05:31PM
ISSUE: PRS Application Launch and Shadow account view/creation was not working
CAUSE: Certificate used for secure LDAP communication was expired.
FIX: Renewed LDAP certificates on AD servers
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