Outage in Phrase
Degraded Performance of Project management in Phrase TMS (EU) starting on September 1, 2026 16:12 CEST
Resolved MajorIncident Report
Summary AI Generated
Phrase TMS (EU) experienced degraded performance in the Jobs view and project management features for approximately 2.1 hours on September 1, 2026. The root cause was identified and a fix was deployed, with some users needing to clear their browser cache and close open TMS tabs to fully restore normal performance. The incident was resolved and performance confirmed stable by 18:23 CEST.
We are currently investigating an issue causing slowness in the Jobs view within Phrase TMS (EU). Users may experience delayed load times or reduced performance when accessing project management features. Our team is actively working to identify the root cause and restore normal performance as quickly as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 09/01/2026 04:23PM
The issue has been resolved and performance is stable.
MONITORING
10 days ago - at 09/01/2026 03:34PM
A fix has been deployed and we are monitoring the results. Customers might need to clear browser cache and close all opened tabs with TMS if still experiencing problems.
INVESTIGATING
10 days ago - at 09/01/2026 03:00PM
We have identified the root cause of the issue. Our team is actively implementing a fix. We will provide further updates as we make progress.
INVESTIGATING
10 days ago - at 09/01/2026 02:18PM
We are currently investigating an issue causing slowness in the Jobs view within Phrase TMS (EU). Users may experience delayed load times or reduced performance when accessing project management features. Our team is actively working to identify the root cause and restore normal performance as quickly as possible.
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