VoiceAI - Transcription Issues

We continue to see stability with voicemail transcriptions. Thank you for your patience while we worked to resolve this issue.

Our engineering team has applied a fix to address the issue preventing voicemail transcriptions from appearing in the VoiceAI Documentation Report. Service is now operational, and new transcriptions should process as expected.

We will continue to monitor system performance to ensure stability.

We are currently investigating an issue affecting VoiceAI transcriptions for patient phone call voicemails. When a patient leaves a voicemail, the message should automatically appear in the VoiceAI Documentation Report as a transcription; however, these transcriptions are not displaying as expected.

Users can still access the patient’s voicemail audio by selecting “Message” under the “Recordings” section of the Documentation Report.

Our engineering team is actively working to identify the cause and restore functionality as quickly as possible. We will provide updates as more information becomes available.