Outage in Phreesia
SMS Patient Communications and Payments Issues
Resolved MajorIncident Report
Summary AI Generated
Phreesia experienced a 5.6-hour service disruption affecting SMS patient communications, which caused dashboard errors when attempting to send text messages, along with issues with BillPay and Mobile Wallet functionality. Email delivery remained operational throughout the incident. The engineering team identified and resolved the issue, restoring full SMS functionality and payment services.
We are currently investigating an issue that may be causing an error on the dashboard when attempting to send patient communications via text message (SMS). At this time, delivery via email is functioning normally. Our Engineering team is actively investigating, and we will provide updates as more information becomes available.
Components affected
Phreesia Mobile - SMS Phreesia Mobile - SMS Phreesia Patient Chat Phreesia Patient Chat Phreesia Mobile - SMS Phreesia Mobile - SMS Phreesia Mobile - SMS Phreesia Mobile - SMS Phreesia Payment Services - Processor Phreesia Payment Services - Processor Phreesia Patient Chat Phreesia Patient Chat Phreesia Patient Chat Phreesia Patient Chat Phreesia Payment Services - Processor Phreesia Payment Services - Processor Phreesia Payment Services - Processor Phreesia Payment Services - ProcessorTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 05/01/2026 12:28AM
The issue impacting patient communications sent via text message (SMS) has been resolved. SMS delivery is now functioning as expected. Delivery via email remained unaffected throughout the incident. BillPay and Mobile Wallet functionality have also been fully restored.
IDENTIFIED
9 days ago - at 04/30/2026 11:19PM
We have identified the issue impacting patient communications sent via text message (SMS). SMS patient communications are functioning with some delays at this time. Delivery via email remains functioning normally.
BillPay and Mobile Wallet functionality have been restored.
Our Engineering team is actively working toward full resolution and continues to monitor performance. We will provide updates as more information becomes available.
INVESTIGATING
10 days ago - at 04/30/2026 07:57PM
We are continuing to investigate the issue impacting patient communications sent via text message (SMS), which may be causing an error on the dashboard when attempting to send messages. Delivery via email remains functioning normally.
We are also seeing impact to BillPay and Mobile Wallet.
Our Engineering team is actively investigating, and we will provide updates as more information becomes available.
INVESTIGATING
10 days ago - at 04/30/2026 06:58PM
We are currently investigating an issue that may be causing an error on the dashboard when attempting to send patient communications via text message (SMS). At this time, delivery via email is functioning normally. Our Engineering team is actively investigating, and we will provide updates as more information becomes available.
Latest Phreesia outages
Zone 5 Insurance and Copay Issues - 3 days ago
Payment Processing Errors on Zone 5 - 24 days ago
Dashboard Delays on Zone 5 - about 2 months ago
Investigating Issues with Payments, ConnectOnCall, Voice AI, and Cloud eForms and Appointment Accelerator - 3 months ago
Microsoft Incident Impacting 2FA Email Delivery Issue - 4 months ago
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