Outage in Phreesia
VoiceAI Disconnection Issues
Resolved MinorIncident Report
Summary AI Generated
Phreesia's VoiceAI experienced a 23-minute incident where calls were being disconnected during transfers to staff. Engineering investigated and resolved the issue, restoring normal call transfer functionality.
We are currently investigating an issue with VoiceAI where calls may be disconnected when being transferred to staff.
Engineering is actively investigating. We will provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 06/19/2026 03:17PM
The VoiceAI issue has been resolved and calls are now transferring to staff as expected.
INVESTIGATING
about 2 hours ago - at 06/19/2026 02:58PM
We are currently investigating an issue with VoiceAI where calls may be disconnected when being transferred to staff.
Engineering is actively investigating. We will provide updates as more information becomes available.
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