Outage in Phreesia
Appointments Hub / PhreesiaPad Issue on Zone 3
Resolved MajorIncident Report
Summary AI Generated
Zone 3 users experienced degraded performance across the Phreesia Dashboard, Appointments Hub, and PhreesiaPads for approximately 2.3 hours, including delayed load times, errors, and failures to load patient interviews on PhreesiaPads. The issue was investigated and fully resolved by the engineering team, with all affected components returning to normal functionality.
We have detected an issue where users in Zone 3 may experience delayed load times or encounter errors when accessing the Appointments Hub.
Our Engineering team is actively investigating the issue and working to restore normal performance. We will provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 07/08/2026 03:10PM
The issue impacting performance for the Phreesia Dashboard, Appointments Hub, and PhreesiaPads in Zone 3 has been resolved. Users should no longer experience delayed load times, errors, or issues with PhreesiaPads loading interviews.
We apologize for any inconvenience this issue may have caused and appreciate your patience while our Engineering team worked to restore normal performance.
INVESTIGATING
10 days ago - at 07/08/2026 02:37PM
We are continuing to investigate this issue.
INVESTIGATING
10 days ago - at 07/08/2026 01:09PM
Our investigation indicates that, in addition to delayed load times and errors when accessing the Appointments Hub, PhreesiaPads may also fail to load interviews for users in Zone 3.
Our Engineering team continues to investigate the issue and is working to restore normal functionality. We will provide updates as more information becomes available.
INVESTIGATING
10 days ago - at 07/08/2026 12:56PM
We have detected an issue where users in Zone 3 may experience delayed load times or encounter errors when accessing the Appointments Hub.
Our Engineering team is actively investigating the issue and working to restore normal performance. We will provide updates as more information becomes available.
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