Outage in Phreesia
PatientSearch for ConnectOnCall — Athena
Resolved MinorIncident Report
Summary AI Generated
Phreesia experienced connectivity issues affecting ConnectOnCall/VoiceAI patient search and matching capabilities for a subset of Athena-integrated practices. The incident lasted approximately 20.6 hours, degrading the ability to search and match patients during that period. The engineering team identified and resolved the underlying issue, with full resolution confirmed on June 24, 2026.
We are currently investigating connectivity issues affecting ConnectOnCall/VoiceAI for a subset of practices using Athena. Patient search and matching capabilities may be impacted during this time.
We are actively working to resolve this issue and will provide updates as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 06/24/2026 12:36PM
ConnectOnCall/VoiceAI patient search and matching functionality performance issues have been fully resolved. We apologize for any inconvenience and thank you for your patience.
MONITORING
24 days ago - at 06/23/2026 08:54PM
Our engineering team was able to identify and resolve the issue affecting ConnectOnCall/VoiceAI for a subset of practices using Athena. Patient search and matching capabilities are currently operating as expected.
We are continuing to monitor and will confirm full resolution shortly.
INVESTIGATING
25 days ago - at 06/23/2026 04:04PM
We are currently investigating connectivity issues affecting ConnectOnCall/VoiceAI for a subset of practices using Athena. Patient search and matching capabilities may be impacted during this time.
We are actively working to resolve this issue and will provide updates as they become available.
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