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Outage in Phreesia

Apriva Payment Gateway Issue

Resolved Major
July 23, 2026 - Started 15 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Phreesia's Apriva payment gateway experienced a 3.2-hour outage that prevented payment transactions from processing across Payment Services. The root cause was traced to multiple Microsoft Azure issues that impacted Apriva's platform. Apriva implemented a fix, and full payment processing was restored and confirmed stable by resolution.

Investigating – We are aware of an issue affecting Apriva that is preventing payment transactions from being processed. Apriva has acknowledged the issue and is actively investigating and working to restore service. We will provide additional updates as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 07/23/2026 07:05PM

The payment processing issue affecting Apriva has been resolved.

Payment transactions are processing successfully, and services are operating normally. We appreciate your patience while this issue was being addressed.

MONITORING 15 days ago - at 07/23/2026 06:57PM

We are seeing payment transactions processing successfully following the fix implemented by Apriva.

We will continue to closely monitor payment processing to ensure services remain stable before marking this incident as resolved. We will provide additional updates as needed.

MONITORING 15 days ago - at 07/23/2026 06:41PM

Apriva has implemented a fix for the payment processing issue and is reporting positive recovery across affected systems.

We are closely monitoring the situation to confirm payment processing services remain stable. We will continue to provide updates until the issue has been fully resolved.

INVESTIGATING 15 days ago - at 07/23/2026 04:58PM

Update – Apriva has advised that Microsoft Azure is currently experiencing multiple issues which is affecting their platform, resulting in the payment processing issues we are observing through the gateway.

Apriva and their service providers are actively working to restore service as quickly as possible. We are continuing to monitor the situation closely and will provide additional updates as more information becomes available.

INVESTIGATING 15 days ago - at 07/23/2026 03:57PM

Investigating – We are aware of an issue affecting Apriva that is preventing payment transactions from being processed.

Apriva has acknowledged the issue and is actively investigating and working to restore service. We will provide additional updates as more information becomes available.

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