Outage in Phreesia
Elevated Eligibility API Transaction Failures
Resolved MinorIncident Report
Summary AI Generated
Phreesia's Eligibility API experienced elevated transaction failures over approximately 50 hours, causing timeouts and errors that prevented eligibility responses from being returned to external vendors. The Phreesia Dashboard's Eligibility & Benefits results remained unaffected throughout the incident. A third-party vendor identified and deployed a fix on August 14th, restoring normal API functionality by August 16th.
We are investigating elevated transaction failures affecting eligibility requests routed through our Eligibility API. Some affected API requests may time out or return errors, preventing eligibility responses from being returned successfully for external vendors leveraging this service.
Eligibility & Benefits results accessed through the Phreesia Dashboard are not impacted.
Our teams are actively investigating and monitoring the impact. We will provide an update as more information becomes available.
Components affected
Phreesia Eligibility and Benefits APITrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 08/16/2026 05:28PM
One of our vendors identified and implemented a fix on Friday afternoon August 14th. We are seeing a return to normal functionality through the Eligibility API.
INVESTIGATING
13 days ago - at 08/14/2026 02:53PM
We are investigating elevated transaction failures affecting eligibility requests routed through our Eligibility API. Some affected API requests may time out or return errors, preventing eligibility responses from being returned successfully for external vendors leveraging this service.
Eligibility & Benefits results accessed through the Phreesia Dashboard are not impacted.
Our teams are actively investigating and monitoring the impact. We will provide an update as more information becomes available.
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