Outage in Piano Software

Sandbox: Template preview not loading

Resolved Minor
May 30, 2025 - Started 26 days ago - Lasted about 4 hours
Official incident page

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Outage Details

Currently, previewing templates is not working on sandbox.piano.io.
Components affected
Piano Software Other
Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 05/30/2025 09:24AM

The issue has been identified and fixed.

INVESTIGATING 26 days ago - at 05/30/2025 05:13AM

Currently, previewing templates is not working on sandbox.piano.io.

Latest Piano Software outages

My Account Widget Loading Issue - about 8 hours ago
[Activation] VX email sending delays - 1 day ago
Piano Audience/Insight: UI, /traffic API unavailable - 1 day ago
[Activation] Template preview and thumbnail generation isses - 6 days ago
[Piano Analytics] Incident supported by the on-call team - 22 days ago

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