Outage in Piano Software

Traffic drop - Piano Insight

Resolved Minor

November 14, 2025 - Started 3 months ago - Lasted 4 days
Official incident page

Incident Report

We noticed a delay in displaying traffic data in Insight today morning again. Our team started investigating the issue.

Components affected

Piano Software API Endpoints - cxense - api.cxense.com Piano Software Insight Data collection Piano Software Piano Insight Dashboard

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 11/18/2025 08:02AM

The incident has been resolved. We are now conducting a thorough root cause analysis, and we will share a detailed report once it becomes available.

MONITORING 2 months ago - at 11/15/2025 05:40AM

The issue has been resolved, and services are operating normally. We are continuing to monitor the situation to ensure ongoing stability.

INVESTIGATING 2 months ago - at 11/14/2025 05:14PM

We are experiencing an issue with data cubes again, our team is now investigating.

INVESTIGATING 2 months ago - at 11/14/2025 04:12PM

While monitoring the remediation, we started to see an increase in errors in segmentation for c1x segments and delays in our traffic data. Our team is currently investigating the issue.

MONITORING 2 months ago - at 11/14/2025 11:48AM

An issue was resolved and traffic data delay is now mitigated. We are now monitoring the performance of the data cubes.

IDENTIFIED 3 months ago - at 11/14/2025 08:23AM

An issue found with data cubes in one of our data centers. We are working on the resolution now.

INVESTIGATING 3 months ago - at 11/14/2025 08:19AM

We noticed a delay in displaying traffic data in Insight today morning again. Our team started investigating the issue.

Latest Piano Software outages

Piano Crawler not crawling - 9 days ago

Composer segmentation issues [EU region] - 16 days ago

Elevated API Errors - about 1 month ago

[Piano Analytics] Data Ingestion Issue - about 1 month ago

Piano service disruption due to Cloudflare outage - about 2 months ago

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